Tutor or expert in tutoring services
The questionnaire is part of the participatory research promoted by the HITS project (https://www.hitsproject.eu/). The questionnaire investigates your point of you regarding digitalisation of students' services and regarding the variables contributing to students' success. The questionnaire does not take more than 10 minutes.
Your input will be precious to help an innovative digital tool to support students' tutoring services.
Thank you for your time.
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you consent voluntarily to participate in this survey.
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Role
Organisation
Part 1: Services
What types of tutoring are available at your university?
Which of the following services do you provide?
Individual tutoring to support the learning process of students
Study groups for specific disciplines
Individual counselling for students
Informative materials
Workshop on study methods
Career guidance
Other
What tools are used to deliver the services?
How are the services accessible?
Online, through the website
Online, by appointment
In person, by appointment
In person, without an appointment
Call center
Agenda of events and activities
Other
How do you rate the attendance to the services identified above?
1 (very low)
1
2
3
4
5
5 (very high)
How do you rate the effectiveness of the service provided?
1 (very low)
1
2
3
4
5
5 (very high)
How could the service be improved?
How is the impact of the service evaluated?
1 (not impactful)
1
2
3
4
5
5 (very impactful)
What kind of training is required for those who work as tutors? (please specify if they are student tutors)
Which of the following difficulties do you think are most common among students?
Rate from 1 to 4 where 1 means “very rare” and 4 means “very frequent”
1 | 2 | 3 | 4 | |
Study goal setting | ||||
Time management | ||||
Comparison with peers | ||||
Comparison with teachers and tutors | ||||
Difficulty in finding useful information and resources to solve problems |
Have you ever used the tutoring services offered by the university?
No
Yes
If yes, how do you rate this collaboration?
Productive and efficient
Time-consuming but effective
Time-consuming and ineffective
Part 2: Structure and Functionality
Do you use the university's platform dedicated to teaching or tutoring to schedule meetings, appointments, and communicate with students?
No
Yes
In your experience, is the university's platform in the section dedicated to teaching and tutoring functional for delivering your services?
No
Yes
If no, could you please rank the following statements in order of preference from the one that best reflects your perception:
The university website section is not designed to organize, plan, and deliver the services I offer.
The pages fail to capture the needs of students intuitively, therefore they do not navigate them
Students prefer to call the service or me directly.
Often, teachers are the intermediary to plan interventions and engage students in need.
Often, through their real and virtual channels, students are the intermediary to plan interventions and engage students in need.
English